Frequently Asked
Questions by Workers

Last Updated: August 29th 2022

Where does Airwork have jobs?

Airwork is quickly expanding across Canada, but currently has jobs in the Greater Toronto Area, including but not limited to:

  1. Toronto
  2. Mississauga
  3. Brampton
  4. Vaughan
  5. Richmond Hill
  6. Markham
  7. Pickering
  8. Ajax
  9. Oakville
  10. Milton

What qualifications do I need to join Airwork?

To join Airwork as a worker, you need to:

  • Be at least 18 years of age
  • Have a valid SIN
  • Be legally allowed to work in Canada
  • Have a mobile device with the Airwork app installed
  • Pass a 15 minute interview with an Airwork teammate

What type of work do Airworkers do?

As an Airworker, you'll have the choice of a variety of roles in supply chain and logistics workplaces:

  1. General labourers
  2. Warehouse associates
  3. Distribution clerks
  4. Shipping and receiving operators
  5. Picking and packaging operators
  6. Shift leaders
  7. Supervisors

One of the primary benefits of Airwork is that you're not locked in to any particular roles. You can and are encouraged to try out work in different roles to experiment and find your strengths and interests.

We will also be continuously expanding the types of roles available.

Do I need to file my own taxes?

Airworkers are legally considered Self-Employed Individuals, so you'll need to file your own taxes. However, we'll provide you with a T4A (the tax document necessary to file your income taxes). For more information, please see the CRA's official guidelines on gig workers in Canada.

Does Airwork withhold taxes?

Airwork does not withhold taxes from your income, so you'll get the full amount owed per shift every payout. However, please ensure you save enough of your income to be able to pay off your income taxes in full during the tax season.

Would I be an Airwork employee?

Airworkers are legally considered Self-Employed Individuals, which means you are not employed by Airwork, but rather are contracting your services to the employer via Airwork. For more information on this, please see the CRA's official guidelines on employment status in Canada.

What if I can't make it to a shift?

You are allowed to cancel shifts with no penalties so long as you cancel more than 24 hours from the start of the shift. To cancel the shift through the app, navigate to the "My Shifts" screen, find the shift you want to cancel, and click "Cancel Booking".

You are not allowed to cancel shifts within 24 hours of the shift start time. If you cannot cancel a shift and still cannot make it, you will be considered a "no show".

If you are "no show" twice in one month (starting from the first of each month), your account will be suspended for 7 days.

If you are suspended twice within 2 consecutive months, your account will be banned from the Airwork platform.

What if I'm running late?

Airwork considers clocking in 10 minutes or more after the shift start time a "late arrival".

For this reason, we highly recommend arriving 15 minutes prior to the shift start time to ensure you are able to find parking, walk to the correct area, find your supervisor, get set up, and start on time. Always assume things will take longer that you expect.

If you are more than 10 minutes late (ie: a "late arrival"), the employer has the option to dismiss you for the shift. If you are dismissed, you do not receive any pay.

Additionally, on the Airwork platform, 2 "late arrivals" is equivalent to 1 "no show". This means that 4 late shows or 1 no show + 2 late shows within one month (starting from the first of each month) triggers a 7 day suspension.

How do I get paid?

Airwork partners with Stripe to facilitate payments.

If you've successfully set up your payout information with Stripe when creating your account, you will be able to receive payments. If you bank with CIBC, Scotiabank, TD, or RBC, you will be eligible for Instant Payouts, which allows you to get paid within 30 minutes of completing a shift, even on weekends and holidays. If you do not bank with any of those 4, you will still be eligible for payouts, they will just take 3 business days.

For more information on Stripe Instant Payouts, see this documentation.

If there are any problems with receiving your pay, please contact us at or call us at +1 (647) 490-8081.

How do I get started?

The Airwork app is still under development and is expected to launch in beta version October 2022. However, we're already flooding with worker sign ups and have been onboarding workers on a first come first serve basis. Click here to sign up for the waitlist and reserve your spot, and an Airwork teammate will reach out to you soon to get you onboarded!

Considering trying us out?

Join waitlist